HAPPY TO HELP
GENERAL QUESTIONS
WHAT IS NOT JUST BODYCARE?
Not Just Body Care is a brand of premium body care products aiming to produce skin care based on natural and sustainable ingredients.
HOW CAN I PURCHASE THE PRODUCTS?
You can order our products directly on our website. Add the items you want to buy to your shopping basket and follow the payment instructions.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept the most common payment methods such as credit cards, PayPal and others.
ORDER AND DISPATCH
I AM LOOKING FORWARD TO RECEIVING MY PRODUCTS! HOW LONG WILL IT TAKE?
Delivery times vary depending on the location and the shipping method chosen. As a rule, however, they are never more than 2 weeks.
WHAT ARE THE SHIPPING COSTS?
The shipping costs depend on the delivery address and the selected shipping method. You can find detailed costs on the checkout page.
Italy
For orders with a value of less than €100, the shipping costs are €4.50.
For orders with a value of €100 or more, the shipping costs are free of charge.
EU
For orders with a value of less than €100, the shipping costs are €7.50.
For orders with a value of €100 or more, the shipping costs are free of charge.
Switzerland
For orders with a value of less than € 290, the shipping costs are € 49.
Non-EU countries (including the United Kingdom)
For orders to countries outside the European Union, a shipping fee of €135 will be charged.
I HAVE CHANGED MY MIND: CAN I CHANGE OR CANCEL MY ORDER?
You can change or cancel your order before it is dispatched. For help with this process, please contact our customer service.
RETURNS AND EXCHANGES
IS THERE A RETURN POLICY?
Yes, we can offer you a return guarantee. You can find more information about returns and refunds in our returns policy.
HOW CAN I RETURN A PRODUCT?
To return a product, please contact our customer service. We will help you step by step with this process.
CUSTOMER SERVICE AND SUPPORT
HOW CAN I CONTACT CUSTOMER SERVICE?
You can contact our customer service at info@notjustbodycare.com, by calling +39 0471 637524 or by using the contact form on our website. Our offices are open from Monday to Friday from 8am to 6pm. For more information, please visit our contact page.
SECURITY AND DATA PROTECTION
IS MY PERSONAL DATA SAFE?
Protecting your personal data is our priority. We treat your data securely and confidentially in accordance with our Privacy Policy.
PRODUCTS AND INGREDIENTS
WHAT INGREDIENTS DO YOU USE IN YOUR PRODUCTS?
You can find all information about the ingredients in our products on the respective product pages.
ARE YOUR PRODUCTS FREE FROM ANIMAL INGREDIENTS?
Yes: We are proud to offer completely vegan products that are not tested on animals. We love our planet and try to take care of it.
WHERE ARE YOUR COSMETICS MADE?
The production of our cosmetics line takes place in the mountains of South Tyrol, more precisely in the city of Merano.
GET IN TOUCH
INFO@NOTJUSTBODYCARE.COM
PRIMA GMBH | Luis Zuegg Straße 40 | 39100 Bozen | BZ Italy